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100% Shipment Safety Guarantee
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Transparent Pricing, No Hidden Fees
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Professional Customs Brokerage Team
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Flexible Shipping Solutions for B2B/B2C
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Dedicated Account Manager for Your Business
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Amazon FBA Prep & Compliance Support
Frequently Asked Questions
Q1
What logistics channels do you offer?
We operate four core transport channels combined into seamless multimodal door-to-door routes:
- Air Freight (Express): 1–15 days. Direct air cargo and express courier services (DHL/UPS/FedEx) for urgent restocks.
- Sea Freight (LCL/FCL): 18–65 days. Port-to-door consolidation and full container loads. Economical and stable.
- Trucking Line: 15–28 days. Our overland 'Fourth Channel' bridging China and Europe/UK. Faster than rail, much cheaper than air.
- Railway Express: 25–35 days. Stable, green, and cost-effective overland transport.
Each channel offers two last-mile delivery modes: EXPRESS (Courier) and TRUCK (local trucking / palletized delivery).
Q2
What are your core competitive advantages?
- All-Inclusive DDU/DDP: Zero hidden fees. We handle all destination duties, customs, and taxes upfront.
- DG & Sensitive Goods Expertise: Fully certified for UN3480/3481 lithium batteries, magnets, cosmetics, and liquids.
- Multimodal Flexibility: Air, Sea, Truck, and Rail options custom-fit to your timeline and budget.
- 13+ Years Excellence: Verified member with 50,000+ shipments of proven track record and 5.0 rating.
Q3
How do I know which transport mode is best for my cargo?
Air Express takes 1–15 days and is best for urgent cargo, samples, and high-value electronics. Trucking offers a middle ground in speed and cost with a 15–28 day transit time, ideal for overland-sensitive goods. Railway Express has an estimated transit time of 25–35 days, suitable for bulk industrial machinery and non-urgent heavy cargo. Sea Freight (LCL/FCL) has the lowest cost and a 18–65 day lead time, making it perfect for bulk cargo and stable FBA restocking.
Q4
Can you ship Dangerous Goods (DG) and sensitive cargo?
Yes, we are DG-certified experts across Air, Sea, and Road channels. We specialize in standalone lithium batteries (UN3480), batteries in equipment (UN3481), Pet foods, cosmetics, liquids, and chemicals. We handle complete IMDG/IATA documentation, MSDS reviews, and provide UN-compliant packing.
Q5
Do you handle Amazon FBA shipments?
Yes, Amazon FBA is our core expertise. We deliver to all major hubs across the USA, UK, EU, Canada, and Australia (such as ONT8, BHX4, DTM2, YYZ1, BWU2). We provide full prep services including FNSKU labeling, palletization compliant with local destination standards, and carrier appointment bookings.
Q6
What is the difference between DDU and DDP, and which should I choose?
- DDU (Delivered Duty Unpaid): We (or your broker) handle customs clearance and pay destination taxes/duties at the border. Recommended if you are VAT/GST registered and want to reclaim taxes.
- DDP (Delivered Duty Paid): We handle everything — transport, customs clearance, duties, and taxes. You pay one transparent, all-inclusive price. Ideal for smooth, hands-free delivery with no hidden surprises.
Leoti Logistics
